If you plan on adding a soft water system to your home, it’s important you choose the right people for the job. Unfortunately, there are some disreputable water treatment companies out there. The last thing you want is to waste your money on a substandard product or service. That’s why it’s important to do your research and select a company you know you can rely on. Here are a few things to look for in your soft water provider.

Fully trained engineers

As with all types of business, it’s the people who determine your experience as a customer. In the case of soft water providers, the staff will be visiting your home. This makes it even more important that your chosen company is professional and reliable. Make sure that any on-site engineers are fully trained to install the product you’ve selected. This will minimise the risk of damage to the system you’ve bought and to your kitchen.

At Total Soft Water, our servicing engineers receive training directly from the product manufacturers. They also take regular ‘update training’. This ensures everyone is up to speed with the latest developments in the technologies.

Experience

Experience is another indicator of a quality service. An experienced team will know the best approach for installing and servicing different products. They’ll know what works, what doesn’t work, and the best approach to get the job done. They’ll also be able to personalise your service by advising on the best options for your home.

Water softeners aren’t always a ‘one size fits all’ product. That’s why it’s good to choose a company who can help you to make the right decisions based on your requirements. At Total Soft Water, we’ve been servicing the water treatment industry for over 50 years. We’ve learnt a lot and we’re pleased to offer the benefit of our experience to our customers.

Showrooms

If this is your first water softening system, you might have some uncertainties. One of the easiest ways to get your questions answered is by visiting a showroom. This will give you the chance to see the products first hand, before you buy. In some cases, you’ll even be able to test them out.

Visiting a showroom is also a great opportunity to check out the company itself. Speak to the in-store team and get a feel for their approach and level of expertise. We have three Total Soft Water showrooms, so pop over to your local one and say ‘Hi’. We’ll be happy to answer any questions you may have.

Testimonials

When you’ve found a company you like the look of, check their website for testimonials. Recommendations from happy customers are a great way of identifying a high quality service. Once you’ve checked their site, do a broader online search for the company. Check forums and review websites, to see how others rate them. You can then do the same for the specific products you’re considering.

In many cases the manufacturers will also have a site, so don’t forget to check there too. Here at Total Soft Water, we’ve been delighted to receive some great customer feedback. You can view our recommendations page, here.

[Photo by geralt]